Refund policy

RETURN POLICY

  • Returns can be requested within 10 days of receiving your order.
  • We have a strict policy that requires video proof of the product being opened at the time of unboxing.
  • Shipping charges paid at the time of purchase are non-refundable.
  • All products purchased under the clearance sale are non-returnable and non-exchangeable under any circumstances.

REFUND POLICY

  • If you request a return, your refund will be initiated once we receive and quality check the product.
  • For COD (Cash On Delivery) orders, please share your bank account details via email so we can transfer the refund directly.
  • Refunds will be credited to your original payment method within 10 business days after verification.

HOW TO INITIATE A RETURN

📧 Email us at studioemberjewelry@gmail.com with:

  • Your Order ID

  • Your Full Name

  • Your Contact Information

  • Reason for return

  • Video proof of product opening

* Video proof is mandatory for returns of damaged products.

PLEASE NOTE

Refunds may take some time to reflect in your account — please be patient.

If more than 15 business days have passed since your refund was approved, contact us at: studioemberjewelry@gmail.com